Shipping & Returns Policy:
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All stock hairpieces that are uncolored, uncut, uncombed, unwashed, unpermed, or not worn and have not been used in any way may receive an exchange (1 exchange per order only) minus shipping, in addition to a restocking fee of $50 within 7 days.
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Custom hairpieces that are uncolored, uncut, unpermed, unworn, and have not been used in any way may be resubmitted for changes such as color and density within 7 days. If color, density, etc., is off due to a factory mistake, the customer only pays for shipping; if the mistake is due to the customer (e.g., wrong color density, size, style, materials, etc. selection), the customer will pay for the cost of repair or replacement of the custom hairpiece in addition to shipping costs. (Please note you are only allowed one resubmission per custom order.)
Note: All custom-made or pre-made hairpieces must be sent back before we can proceed with any changes.
We strive to provide excellent customer service and aim to meet or exceed your expectations. Please contact us if you have any questions regarding our return policy or any other concerns you may have. We are happy to answer your questions! Thank you.
Address:
New Hair For Men and Women
490 Post St Suite 1505
San Francisco, CA 94102
Tel: 415-788-0711